Refund policy
We operate a 30-day return policy, which means you have 30 days from receiving your item to request a return.
Return request processing time: 14 days.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at sklep@oficynaperyferie.pl. Please note that returns must be sent to the following address:
Oficyna Peryferie Michał Chojecki
ul. Stalowa 3/50
03-425 Warsaw
tel. 602 406 110
or
InPost Parcel Locker WAW228AP
ul. Burdzińskiego 5, Warsaw, at the Hit-Car premises.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at sklep@oficynaperyferie.pl.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special-order or personalized items), and personal care goods (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.
14-day right of withdrawal in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at sklep@oficynaperyferie.pl.